BEWARE BEWARE BEWARE. I can not tell you how disappointed I am. One thing they do not tell you is that they do not deliver on WEEKENDS. Isn't that when people move and something that they should tell you when you make the reservation?????? Something that really matters. So I have to take off two days from work to unpack. They will not even give you a window of time to deliver just a day. I am might miss three days of work if they deliver late on the day they deliver. ASSUME NOTHING.
We trusted Smartbox with our belongings for nearly 3 years before asking that our boxes be delivered to our home. We were absolutely shocked when they arrived. The boxes had no waterproof coverings and our padlocks had been removed and replaced with 6 inch bolts. There were dozens of 2 inch sharp staples protruding from the exterior walls where wall braces had fallen off or otherwise removed. Both doors were so damaged and out of alignment they could not be latched. Most our our belongings were scattered about the interior and many were seriously water damaged. I called the Smart Box customer service number and was told that the local manager (Jennifer) would call me to discuss our situation. She did not call after several days. I again called customer service and was assured they would email and call Jennifer and have her call immediately. Nearly two weeks went by and no call. I called customer service again and was told to send a detailed email to the regional manager - a man named John. I sent the email along with photographs (which I have attached to this review) and have yet to hear from either "Jennifer" or "John". This has been one of the worst experiences ever and I would discourage anyone from using Smartbox. They have complete disregard for your possessions and they are absolutely unresponsive to their customers. After multiple calls and detailed emails, they leave us no choice but to take some sort of legal action. Trust me. Look at the attached photos and avoid Smartbox like the plague.
Dumbox - only reason they're getting two stars not one is because they did actually get the box to the destination in one piece and the customer service people were nice. This has to be one of the most disorganized bootleg operations I've ever dealt with - there's a reason why they are so much cheaper than Pods. This is my experience moving from NJ to Denver. The boxes are pretty much just 2 by 4s nailed together with a tarp over them - the first box they delivered had the main beam at the entrance completely split so the box was slanting to the side and it was impossible to even close the door. Called and asked them for a new box - cost me a day, second box was in slightly better shape but still pretty beat up. They advertise you can access your box while it's in storage - what they don't tell you is the local storage contractor they use only has access hours from 9am-4pm during the week and 9am-11am on saturday. I schedule an appointment for 9am saturday to get a few things - I get there at 9 and no one is there, call up smartbox and have to wait for 40 minutes for the local storage people show up at the warehouse (they said they had no idea i was coming) - they cant find my box until i spot it stacked on top of 3 other boxes so have to wait while they get it down with a forklift. A few weeks later, i decided to pick up the rest of my stuff at the warehouse rather than having the whole box delivered to my apartment complex. This time i set up an appointment to go during my lunch break - i called smartbox the morning of to confirm that the contractor will be there so i can access my box. I show up and again, no body is there. While i'm on the phone with smartbox one of the local warehouse people happens to show up, and tells me my box is ready for me at a different warehouse 10 minutes away - smartbox never told me that my box was moved to a new location for the final pickup.... All around very frustrating experience, you get what you pay for i guess.
They were supposed to deliver a box yesterday, but didn't, because their driver was overbooked.. They were supposed to call today, but haven't. When I tried to call them, I was put on hold for over 15 minutes. Terrible customer service.
And when you ask them to do something about it they will ignore you for days. "Someone will call you" and "unfortunately I can't give out the local number" but no call and no communication. As it stands they are going to pickup and store empty boxes tomorrow because I am not willing to put my few belongings that are not waterlogged & permanently damaged back in a box that I know leaks, and no one will respond to my request for a solution to this problem.
And now, I am going to have to find somewhere to store my belongings before the week is up. I might have had more time to figure that out, but of course they were delivered late.
If I could give negative stars I would. I am so so angry. These boxes leak. They WILL destroy all of your belongings unless of course it never rains and it is the perfect temperature where you live every day. Then it is probably fine for you to store valuables in a shoddily made wooden box. But those of us who live in reality require things like water resistance.
If I wanted to throw my treasured belongings into a pit of water I could have done that for free. I am out hundreds of dollars and they haven't even picked the boxes up from my driveway for storage. I am terrified of what would happen once they are not in my eyesight.
Save your money and destroy all your belongings yourself.
Smartbox Moving And Storage is a US Moving Company based in Englewood, Colorado. Smartbox Moving And Storage is located at 11755 E Peakview Ave #100, Englewood, CO 80111, USA.
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